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Acefone Launches AI Post Call Analytics for Faster and More Efficient QA

New premium capability within Acefone’s unified cloud-based communication platform helps enterprises analyze post-call interactions for sentiment, compliance, agent performance, and churn risk. 

GURGAON, India, Sept. 30, 2025 /PRNewswire/ — Acefone, a leading cloud communication platform, announced the launch of AI-powered Post Call Analytics. It is an add-on, paid analytics capability that transforms voice calls into structured, decision-ready intelligence. 

The new module uses advanced LLM to surface customer sentiment, pinpoint friction, verify policy adherence, and score agent performance at scale.
Designed for CX leaders, the feature addresses a familiar operational gap: only a small fraction of conversations is reviewed manually, while the rest remain unmined. Post Call Analytics closes that gap by analyzing 100% of recorded interactions after they occur and converting them into clear, auditable metrics and coaching actions.

Why it matters

For Indian enterprises competing on experience, every conversation is now a first-party data asset. Yet QA teams still sample only a sliver of calls. Moreover, compliance checks often happen after the fact and retention teams detect churn risk when it’s too late. 

Post conversation analytics solves these problems with a pragmatic, human-in-the-loop approach:

Customer Sentiment & Themes: Understand intent, tone, and emerging issues, without adding survey fatigue.

Regulatory Readiness: Programmatically check interactions against compliance checklists (e.g., consent language, disclosure order, PII handling). Vital especially for BFSI, Healthcare, and other regulated sectors operating under frameworks such as DPDP Act (India), GDPR, and PCI DSS.

Agent Performance & Coaching: Score calls objectively identify skill gaps and generate targeted coaching queues that supervisors can action in minutes, not weeks.

Churn Prediction Signals: Detect dissatisfaction patterns (keywords, silence spans, repeated escalations) early enough for retention teams to intervene.

Announcing the launch, Ashish Nijhara, Chief Product & Technology Officer, Acefone, highlighted the transformative impact of the solution saying, “At Acefone, we don’t pursue artificial intelligence merely to follow trends. Instead, we believe in building solutions that maximize value for our users. Post call analytics is where AI delivers the fastest, most measurable value. By analyzing every call, we give leaders objective, defensible insights they can trust. Our focus is on accuracy, explainability, and governance, so that every score and compliance check stands up to scrutiny.”  

Offerings by Acefone’s AI Call Analytics:

1) Conversation-to-insight pipeline Acefone ingests call transcripts and performs domain-tuned speech-to-text where applicable. It then runs LLM models to extract sentiment, intent, entities, silence and overlap patterns. Additionally, it detects escalation markers and compliance signals. Results stream into QA scorecards, trend dashboards, and role-based reports.

2) Agent performance analytics Calls are scored across soft skills (empathy, clarity), process adherence (verification steps, resolution path), and outcomes (first-contact resolution proxy, next steps agreed). Supervisors can filter by team, queue, or campaign, automatically populate coaching packs, and measure improvement over time.

3) Churn and escalation signals PCA identifies early-warning indicators from repeated callbacks to unresolved promises. This helps customer success and retention teams to trigger save-actions (credits, callbacks, priority routing) in the integrated CRMs or ticketing tools.

4) Secure by design PII redaction, role-based access controls, configurable retention, and encryption in transit and at rest are standard. Customers can align settings with internal data-governance policies and applicable regulations.

Fitting in existing stacks

AI Call Analytics sits natively inside Acefone’s unified cloud-based communication platform. Since the analytics operate post-interaction, deployment is minimally disruptive. Teams can initiate campaigns with the auto dialer software, validate outputs against human QA, calibrate thresholds, and expand rapidly.
Shella Seth, Chief Business Officer, Acefone emphasized the commercial advantage stating, “Enterprises want AI technology that can be proven and deliver a measurable ROI. With our AI Call Analytics capability, you can get a bird’s eye view of all your customer conversations and analyze the brand positioning by every CSR. This will help you fix the root causes of churn, non-compliance, and poor customer experience. Companies can also analyze buying and promise-to-pay intent to forecast revenue pipeline. These are tangible results you can show to your boards. It’s AI that pays for itself in measurable retention and risk reduction.” 

Governance, accuracy, and human-in-the-loop

Acefone emphasizes human supervision. Supervisors can drill into model rationales (the evidence excerpts that drove a score or flag), override results, and feed those corrections back for continuous improvement. Enterprise admins control storage regions, retention windows, and redaction policies to align with internal and external standards.

Availability

AI Call Analytics is already available for Acefone’s customers as a paid add-on to its Cloud Communication Suite. Existing customers can contact their account manager to enable a guided pilot.

About Acefone

Acefone is a trusted global cloud communications provider rated 4.7/5 for reliability and service excellence. This all-in-one platform covers voice calling, messaging, WhatsApp Business, email, and video to help businesses deliver exceptional customer experiences. Backed by 99.5% uptime, the platform empowers over 5,200 organizations worldwide to streamline operations, gain AI-driven insights, and drive measurable growth.
Photo: https://mma.prnewswire.com/media/2784255/Acefone.jpg

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India Emerging as Stable Investment Anchor in Turbulent Global Economy, Say Investors at IGF Mumbai 2026

Capital allocators at IGF Mumbai 2026 assess India’s role as conflict in West Asia reshapes global markets.MUMBAI, India, March 12, 2026 /PRNewswire/ — As military conflict in West Asia disrupts energy supplies through the Strait of Hormuz and global liquidity tightens, leading investors, policymakers and capital markets leaders gathered at IGF Mumbai 2026: Catalysing Capital to assess India’s position in an increasingly fragmented global economy.

The third edition of India Global Forum’s flagship Mumbai gathering brought together authoritative voices from private equity, venture capital, public markets and policy to examine how shifting geopolitics, supply-chain disruptions and tightening financial conditions are reshaping global capital flows – and where India fits within this evolving landscape.Despite global uncertainty, investors at the forum expressed strong confidence in India’s structural growth story.Speaking at the forum, Howard Morgan, Chairman of B Capital, said the current moment reflected more than just rising foreign investment.”What makes this moment different is not just the amount of foreign capital – it is the spirit and confidence within India itself.”Morgan added that global investors increasingly see India evolving beyond its traditional role as a services hub.”There’s a strong belief that India can become a global technology player, not just a services provider or a support hub for the rest of the world. India can produce goods and services for global markets, and for its own domestic market, which is now larger than China’s.”Reflecting on India’s position in a rapidly changing global landscape, Manoj Ladwa, Chairman of India Global Forum, said the country’s strategic balance is becoming increasingly important as global capital recalibrates.”In this evolving global landscape, India occupies a uniquely powerful position. Large enough to matter, open enough to integrate, and independent enough to make sovereign choices. India can expand trade while strengthening resilience, attract global capital while building domestic capability, and partner widely without becoming narrowly dependent. That balance will define the next phase of India.”Several speakers highlighted the growing importance of domestic capital in strengthening India’s financial resilience.Sunjay Sudhir, former Indian Ambassador to the UAE, offered a sobering assessment of the regional conflict that framed the day’s discussions.”The geopolitics of the Middle East are changing rapidly, and history is being written in real time. What we are witnessing now is unprecedented in this part of the world. The region has always been volatile, but few imagined that tensions could escalate to this extent.”Amit Chandra, Chairperson of Bain Capital Private Equity, pointed to the scale of local investment capacity.”Domestic capital is becoming one of India’s biggest strengths. Indian investors are increasingly deploying capital through equities and SIPs, while the country also holds vast untapped wealth in assets like gold.”Market participants also noted the rising maturity of India’s financial ecosystem and the expanding role of domestic investors in supporting market stability.Radhika Gupta, Managing Director & CEO of Edelweiss Mutual Fund, said increasing participation in mutual funds reflects changing investor behaviour.”February 2026 numbers for the mutual fund industry were actually 10% higher than January 2026 numbers. I think that reflects rising consumer maturity.”Similarly, Manisha Girotra, CEO of Moelis, highlighted how domestic investors are increasingly competing with global capital in major transactions.”One of the most encouraging trends is the rise of domestic capital. Indian strategic players are now competing with global investors to acquire assets. That rarely happened earlier.”Karthik Reddy, Co-founder and Managing Partner of Blume Ventures, highlighted India’s continued ability to sustain public listings as a meaningful differentiator, noting that despite periodic foreign outflows from Indian equities, global investors continue to allocate meaningfully to Indian primary markets, particularly IPOs.Vani Kola, Managing Director of Kalaari Capital, offered the long view: “In the last 40 years that I have been professionally engaged in the world of startups, conflict cycles come and go. They don’t matter if you take a long-term perspective.”Against a backdrop of geopolitical uncertainty and shifting capital flows, the conversations at IGF Mumbai 2026 underscored a growing consensus among global investors: India’s economic scale, domestic capital strength and institutional resilience are positioning the country as a defining force in the next phase of the global capital order. For investors navigating an uncertain world, India is increasingly becoming a market of stability rather than speculation.About India Global ForumIndia Global Forum tells the story of contemporary India. The pace of change and growth India has set itself is an opportunity for the world. IGF is the gateway for businesses and nations to help seize that opportunity.For more information, visit: www.indiaglobalforum.com Twitter: @IGFUpdates | @manojladwaLinkedIn: India Global ForumPhoto: https://mma.prnewswire.com/media/2932542/Manoj_Ladwa_Howard_Morgan_IGF.jpgLogo: https://mma.prnewswire.com/media/2566069/IGF_Logo.jpg 

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Reliance Digital Introduces High-Performance iQOO 15R to its Nationwide Store Network

MUMBAI, India, March 11, 2026 /PRNewswire/ — Reliance Digital announces the offline retail availability of iQOO, the high-performance smartphone brand built for today’s youth and tech-forward consumers. Following strong traction in online channels, iQOO is now extending its presence into physical retail, allowing customers to experience and purchase its devices first-hand at Reliance Digital stores across India.

Known for pushing the boundaries of speed, and power, the iQOO 15R is powered by the Snapdragon 8 Gen 5, delivering exceptional speed, responsiveness, and sustained performance throughout the day. It packs iQOO’s biggest battery yet in an ultra-slim 7.90mm design, making it India’s slimmest smartphone with a 7600 mAh battery.The device features a 6.5K IceCore VC Cooling Chamber for stable performance and runs on OriginOS 6.0 based on Android 16 out of the box, supported by 4 years of software updates and 6 years of security updates. It is also equipped with a Sony LYT-700V OIS camera, a 1.5K 144Hz AMOLED EyeCare display, and IP68 & IP69 dust and water resistance, making it a dependable daily partner for professionals on the go.The brand’s offline expansion marks an important step in deepening consumer engagement by offering hands-on access to its devices, enabling customers to explore iQOO’s powerful performance, advanced display technology, and flagship-grade camera capabilities in a real-world retail environment.The availability of iQOO at Reliance Digital brings together two brands driven by innovation and consumer experience. While iQOO continues to build its reputation as a performance-led smartphone brand, Reliance Digital strengthens its portfolio by offering customers access to cutting-edge technology brands through its extensive nationwide retail network.Through engaging in-store experiences, knowledgeable staff, and immersive product demonstrations, Reliance Digital aims to help consumers better understand iQOO’s performance-first DNA. This move further reinforces Reliance Digital’s commitment to staying ahead of evolving consumer preferences and serving as a preferred destination for discovering new-age technology.With this expansion, Reliance Digital continues to play a key role in shaping India’s consumer electronics landscape by bringing future-ready brands closer to customers, while enabling smartphone brands like iQOO to build stronger connections with a growing, performance-driven audience.The all new iQOO 15R is now available at Reliance Digital stores nationwide.Photo: https://mma.prnewswire.com/media/2931475/iQOO_15R.jpg 

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Power Creator Awards – Women’s Edition by Times Entertainment, Lights Up Mumbai, Celebrating Digital Trailblazers on International Women’s Day

MUMBAI, India, March 11, 2026 /PRNewswire/ — In a dazzling celebration of creativity, influence, and impact, Times Entertainment successfully hosted the Power Creator Awards – Women’s Edition on March 9th at The Lalit, Mumbai. Marking International Women’s Day, the gala honored the extraordinary women who are not just creating content but are building communities and driving meaningful change across India’s digital landscape.

The evening brought together the biggest names from the world of entertainment and digital media. The ceremony was graced by high-profile personalities including Hina Khan, Kusha Kapila, Sanjana Sanghi, Sona Mohapatra, Sonnalli Seygall, and Sumukhi Suresh, who stood as a testament to the growing synergy between traditional stardom and digital influence.A Distinguished JuryThe ‘Jury Choice’ winners were selected after a rigorous deliberation process by an esteemed panel of industry veterans. The jury featured:Divya Dutta (National Award-winning Actor & Author)Rasika Dugal (Versatile Actor known for Mirzapur & Delhi Crime)Shweta Tripathi Sharma (Acclaimed Actor and digital pioneer)Anup Soni (Renowned Actor and Anchor)”To witness so many creators through the jury process was a reminder that creation is a reflection of who we are,” said Shweta Tripathi Sharma. Rasika Dugal added, “I was particularly moved by the ‘Breaking the Bias’ category; the courage and honesty of these women is truly inspiring.”Celebrating the WinnersThe awards followed a dual-winner format—Jury Choice and Popular Choice (voted for by millions of fans nationwide)—covering over 20 diverse categories.CategoryWinner (Jury/Popular Choice Highlights)Power Comedy CreatorSrishti Dixit / Aanchal AgrawalPower Fashion & StyleRachel D’cruz / Jhanvi BhatiaPower Breaking BiasMira Erda / Saniya Mistri KaiyumuddinPower Music CreatorSantvani Trivedi / Melissa SrivastavaPower Food CreatorNatasha Gandhi / Kriti BhoutikaPower Fitness IconNeha Singh / Vibha MahajanPower Podcaster CreatorAleena Qureshi/ Srishti Ganguli and Salonie PatelCheck out the full winners list here – https://timesofindia.indiatimes.com/women/voices-of-power/times-entertainments-power-creator-awards-womens-edition-complete-winners-list-palak-muchhal-ira-khan-and-more-honored/articleshow/129344078.cmsPhoto: https://mma.prnewswire.com/media/2931390/Power_Creator_Awards.jpg 

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