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Firstsource recognized as a ‘Leader’ in Avasant’s Mortgage Business Process Transformation 2024 RadarView™

MUMBAI, India, Dec. 18, 2024 /PRNewswire/ — Firstsource Solutions Limited (NSE: FSL) (BSE: 532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has been recognized as a ‘Leader’ in Avasant’s Mortgage Business Process Transformation 2024 RadarView™. Companies classified as ‘Leaders’ demonstrate consistent excellence across all key dimensions of the RadarView assessment—practice maturity, domain ecosystem, and investments in innovation—while driving superior marketplace impact, setting industry standards through creativity, thought leadership, and best practices, and showcasing exceptional execution with depth and breadth across verticals.

Firstsource recognized as a ‘Leader’ in Avasant's Mortgage Business Process Transformation 2024 RadarView™

Firstsource, through its US-based entity Sourcepoint, Inc., brings over 25 years of expertise in end-to-end mortgage process transformation. It manages over 250 processes for 500+ clients across onshore, nearshore, and offshore locations, leveraging AI, analytics, and tailored platforms like its ILM OCR solution for document processing and the Loan Evaluation System (LES) for quality control. Strategic partnerships with Krista and PAL enable automated quality checks and personalized employee training, while collaborations with Base64.ai and Verint enhance document processing and analytics capabilities. Supported by an innovative gamified training ecosystem, Firstsource continues to drive operational efficiency, customer insights, and industry innovation.

Vivek Sharma, President – BFS, CMT, and Emerging Geos, Firstsource, shared, “Our goal is straightforward—help clients adapt quicker, work smarter, and improve borrower experiences. Our composable operations help us innovate faster, boost efficiency, and create more personalized customer experiences by integrating emerging technologies like AI, automation, and data analytics into workflows. With the support of a digital workforce and global capabilities, we keep things efficient and simple.

We’re all about delivering real-world solutions powered by innovations like large language models (LLMs) and our deep industry expertise. This recognition from Avasant reinforces our commitment to helping lenders and servicers succeed in a fast-changing mortgage landscape, highlighting the meaningful impact we’re making.”

Aditya Jain, Research Leader, Avasant, shared, “In a challenging mortgage environment, Firstsource’s AI-led solutions, like the Intelligent Loan Management (ILM) and Loan Evaluation System (LES), demonstrate its ability to enhance efficiency, compliance, and customer engagement. With innovative platforms and deep domain expertise, Firstsource stands out as a Leader in the Mortgage Business Process Transformation 2024 RadarView™.”

As the mortgage industry continues to evolve, Firstsource remains dedicated to delivering long-term value through innovation, technology, and operational excellence. By leveraging cutting-edge tools and a human-centered approach, Firstsource helps lenders and servicers navigate market complexities and build a resilient future.

To download a copy of the report, please visit: https://www.firstsource.com/firstsource-named-a-leader-in-mortgage-business-process-transformation

About Firstsource 

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL) (BSE: 532809) (Reuters: FISO.BO) (Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. (www.firstsource.com)

About Sourcepoint

Sourcepoint, a Firstsource company, is a globally recognized leader in residential mortgage services. We offer a unique blend of cutting-edge technology and expert-led solutions designed to help clients streamline operations, manage risk, and enhance the customer journey – from origination to servicing.

We collaborate with Industry leaders to tackle their most important challenges and capture their greatest opportunities. Our professional services are purpose-built to drive transformation and growth by elevating business performance with proven capabilities that deliver unmatched results.

At Sourcepoint, we don’t just envision the future – we make it happen. (https://www.sourcepointmortgage.com/)

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SPJIMR hosts Faculty Development Workshop to integrate ‘Indian Knowledge Systems in Business Education’

Two-day event explored embedding Indian wisdom in management curricula in line with NEP 2020

MUMBAI, India, April 16, 2025 /PRNewswire/ — Bharatiya Vidya Bhavan’s S.P. Jain Institute of Management and Research (SPJIMR) successfully hosted a two-day Faculty Development Workshop (FDP) on Indian Knowledge Systems (IKS) for Business Education on April 10–11, 2025. The workshop brought together over 40 faculty members from across the country, providing a unique platform for dialogue, reflection, and curriculum development centred on the integration of Indian thought into management education.

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The National Education Policy (NEP) 2020 underscores the importance of integrating IKS into higher education to foster holistic, multidisciplinary learning rooted in India’s rich intellectual traditions. SPJIMR, with its long standing focus on Indian wisdom in management, is well placed to advance this through meaningful academic engagement.

Commenting on the initiative, Prof. Varun Nagaraj, Dean, SPJIMR said, “As we look to infuse IKS principles in the management education curriculum, it is important that we are specific about what is new and additive to existing approaches that have been built on the liberal arts, ethics, and systems thinking. I thank our conference attendees for engaging in an intellectually rigorous discussion around this question.”

The workshop began with a session by Prof. (Retd.) B. Mahadevan (IIM Bangalore), who offered a clear overview of IKS. He highlighted their interdisciplinary nature, drawing on examples from Aryabhatta to Kalidasa, and emphasised the importance of Sanskrit for accessing original sources without distortion. Prof. Jitesh Mohnot (IIT Jodhpur) followed with an exploration of Marwari and indigenous business practices. He described India’s economic landscape as shaped by ‘vernacular capitalism’, rooted in family firms and informal trust networks, and noted the publishing challenges IKS scholars face without aligning their work to global academic frameworks.

Prof. Ashish Pandey (IIT Bombay) explored leadership through Indian psychology, drawing on the Bhagavad Gita and Rājayoga to connect concepts like karma yoga and mind management with modern leadership. Prof. Varadraj Bapat (IIT Bombay) discussed indigenous financial systems, linking instruments like hundis and insights from the Arthashastra to current economic models and classroom teaching.

The workshop concluded with a synthesis session and curriculum development framework presented by Prof. Surya Tahora, Executive Director of the Centre for Wisdom in Leadership (CWIL), SPJIMR. “This workshop is part of a larger inquiry,” he remarked. “It reflects a growing recognition that our academic institutions can be spaces of intellectual decolonisation, but also creative renewal. Not by rejecting modernity, but by deepening it with the wisdom and subtlety of our indigenous traditions.”

The two-day workshop culminated in a spirited panel discussion and certificate distribution ceremony, marking a meaningful step in SPJIMR’s ongoing efforts to develop contextually rooted yet globally relevant business education.

About SPJIMR

Bharatiya Vidya Bhavan’s S.P. Jain Institute of Management and Research (SPJIMR) is a leading postgraduate management institute, recognised by the Financial Times MiM Global Rankings as India’s #1 business school, by Business Today as one of the country’s top five business schools, and by the Positive Impact Rating as one of the top five business schools worldwide for societal impact. Known for its innovative and socially conscious approach to management education, research, and community engagement, SPJIMR aims to influence managerial practice and promote the value-based growth of its students, alumni, organisations and their leaders, and society. SPJIMR holds the international ‘triple crown’ of accreditations from EQUIS, AACSB, and AMBA.

Visit SPJIMR.org for more information.

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Agoda and Atlys Unveil Co-Branded Advertising Campaign to Inspire Confidence in International Travel for Indian Travellers

NEW DELHI, April 16, 2025 /PRNewswire/ — Digital travel platform Agoda and visa processing platform Atlys have launched a co-branded marketing and advertising campaign in India, focusing on simplifying international travel. Featuring a new advertisement, the campaign highlights the stress often associated with traveling abroad—from fears of overpaying for flights and accommodation to concerns over visa approvals—and positions the partnership as a solution for anxiety-free travel.

Play the advertisement at https://youtu.be/-jJZqhurikk

Drawing on the insight that international trips can feel overwhelming for Indian travellers, the campaign acknowledges how uncertainties around securing the best value for bookings and fears of visa rejection often overshadow the joy of planning a journey.  The newly launched advertisement portrays these pre-travel anxieties: from anxious searches for flight deals to the tense wait for visa approvals and how we address them. Through their collaborative approach, Agoda and Atlys demonstrate how these unavoidable aspects of international travel can be simplified, allowing the excitement of discovery to take center stage.

Matteo Frigerio, Chief Marketing Officer at Agoda, stated, “At Agoda, we believe travel should feel exciting, not overwhelming. Teaming up with Atlys lets us clear two of the biggest hurdles: cost and visa complexity. Together, we’re making global travel from India more accessible, more affordable, and much less stressful – so travellers can explore the world with ease and peace of mind.”

Atlys echoed this sentiment. Mohak Nahta, Founder and CEO of Atlys remarked: “At Atlys, we’ve built our company on a singular mission: eliminating the visa headaches that prevent millions from experiencing the world freely. For many Indian travellers, venturing abroad brings unique challenges, from finding affordable travel options to dealing with visa uncertainties. Our association with Agoda tackles these hurdles head-on by marrying our expertise in visa facilitation with Agoda’s strong digital travel platform. Together, we create a stress-free, holistic experience for the travellers.”

The strength of this partnership lies in how perfectly the two platforms complement each other. Agoda’s extensive network of five million properties worldwide and its integrated flight and activity options provide travellers with tools to build customized itineraries that match both dreams and budgets. Meanwhile, Atlys transforms the often-intimidating visa application process into a transparent, user-friendly experience that ensures paperwork never stands in the way of adventure.

This collaboration acknowledges a fundamental truth about modern travel—that the journey begins long before departure. By addressing both practical and emotional barriers to international travel, Agoda and Atlys are empowering Indians to approach global exploration with newfound confidence, allowing the excitement of discovery to finally take center stage.

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ZapUp Launches Powerful WhatsApp Marketing Automation Platform, Joins Microsoft for Startups

NEW DELHI, April 16, 2025 /PRNewswire/ — ZapUp, a pioneering SaaS platform, a product of Perky.ai transforming how brands engage with customers on WhatsApp, has announced the launch of its next-gen marketing automation suite tailored for SMBs. The platform, now accepted into the Microsoft for Startups Founders Hub, is positioned to revolutionize WhatsApp as a mainstream, cost-efficient marketing channel across industries.

Leading the Way in WhatsApp Marketing Innovation

As businesses continue to seek authentic and high-conversion communication channels, WhatsApp has emerged as a powerful platform to connect with customers directly. ZapUp’s WhatsApp Automation Marketing Suite introduces a robust set of tools for broadcasting, lead capture, chatbot flows, campaign performance tracking, and e-commerce integration—all via WhatsApp.

Designed for simplicity and scalability, ZapUp empowers startups, D2C brands, agencies, and regional businesses to automate engagement, personalize messaging at scale, and reduce time-to-lead conversion dramatically.

“WhatsApp is where your customer already is. ZapUp ensures you’re there too—with the right message, at the right time, at the right scale,” said Vaibhav Asthana, Founder of ZapUp. “We are proud to join the Microsoft for Startups program, which validates our mission to bring world-class automation technology within the reach of SMBs globally.”

Built for Scale, Designed for Everyone

ZapUp’s onboarding is frictionless—businesses can start sending campaigns within minutes with embedded WhatsApp Business API setup, intuitive template management, and chatbot designers.

What sets ZapUp apart is its cross-industry flexibility. Whether it’s an online clothing brand, a local clinic, or a real estate firm, ZapUp has pre-built workflows tailored to multiple verticals—helping brands deliver contextual, automated conversations that drive actions.

Key Features:

  • Bulk broadcasting and targeted campaigns
  • Advanced chatbot flow designer (drag-and-drop)
  • E-commerce product catalog integration
  • Dynamic lead forms and funnel automation
  • Real-time analytics with conversion tracking
  • GDPR-ready consent mechanisms

Empowering SMBs With Cutting-Edge, Affordable Tech

With rising costs of digital marketing and privacy-led disruptions in traditional ad platforms, ZapUp provides an alternative that’s not only effective but also budget-friendly. Its vision aligns with Microsoft’s startup accelerator ethos—equipping emerging companies with the tools needed to scale responsibly and sustainably.

“By making WhatsApp automation accessible, we are leveling the digital playing field for SMBs,” said Asthana. “ZapUp is not just a product; it’s a movement to democratize modern marketing.”

About ZapUp

ZapUp is a WhatsApp-first marketing automation platform focused on helping businesses of all sizes create personalized, automated customer engagement journeys. Built with scalability and affordability at its core, ZapUp is designed to serve SMBs and enterprises across sectors looking to unlock the full potential of WhatsApp.

For more information, visit https://zapup.marketing

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