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Locobuzz unveils ResponseGenie, a powerful generative AI technology to elevate brands’ Digital Customer Experience

  • ResponseGenie is powered by Microsoft’s Azure OpenAI Services, which brings the power of ChatGPT into the brand’s digital customer engagement and experiences.
  • ResponseGenie impresses Tata Neu with its generative AI capabilities, receiving rave reviews for improving response times, reducing agent workload, and enhancing overall customer experience.

MUMBAI, India, May 4, 2023 /PRNewswire/ — Locobuzz, India’s leading unified customer experience management platform, has launched ResponseGenie, an industry-first generative AI-powered response management capability to revolutionize the digital customer support landscape and the way businesses interact with their customers. The out-of-the-box solution is designed to enhance customer engagement and experiences for businesses across the globe, enabling them to handle high volumes of customer inquiries effortlessly across all digital touchpoints. With ResponseGenie, brands can ensure prompt, precise, and uniform responses in accordance with brand standards, while their social media teams can create better content more quickly and efficiently, even with fewer resources.

ResponseGenie is powered by Azure OpenAI Services, which brings the power of ChatGPT into a brand’s customer engagement, and has already impressed early adopter Tata Neu with its game-changing generative AI capabilities. Nikhil Asopa, Head, Customer Service, Tata Digital said, “ResponseGenie is a good addition to Locobuzz Unified CXM for customer service. Its ability to understand the customer’s tone and language, and provide accurate and relevant responses will be a good improvement to the overall customer support offering. We are keen to see how it can further improve response times, reduce the workload on agents, and enhance the overall customer experience.”

With the launch of ResponseGenie, Locobuzz is addressing a pressing business need. The new capabilities are perfect for enterprises to drive better customer experiences, facilitate faster responses, and improve productivity. ResponseGenie provides accurate and personalized response suggestions as per knowledge base and brand’s guidelines in real-time, allowing brands to streamline their customer service workflow and focus on what matters – their customers. The solution also enables brands to maintain the human touch by allowing a human in the loop to have the final say and make edits on what generative AI creates.

“ResponseGenie is a significant milestone for Locobuzz customers,” said Nitin Agarwal, the Chief Technology Officer of Locobuzz. “With the unique blend of Microsoft’s Azure OpenAI Services and Locobuzz’s AI expertise, we are redefining the approach to customer experience management. We look forward to leveraging generative AI capabilities across our product suite to transform the Unified CXM platform and redefine industry standards.”

“We are excited to partner with Locobuzz to bring the power of AI to redefine the future of customer engagement. By integrating Azure OpenAI services with their existing data and AI capabilities, Locobuzz has developed a unique platform that will help businesses deliver personalized, agile and differentiated customer service. We look forward to collaborating on this journey of shaping the next era of customer experience with AI.” – Himani Agarwal, Country Head – Azure, Microsoft India

Locobuzz integrates Azure OpenAI Services’ enterprise-grade ChatGPT technology with its private AI models in ResponseGenie to offer businesses reliable and high-quality AI-generated content. It provides businesses with the ability to streamline their content publishing and engagement processes.

  • Social Media team: Social media teams can create content more efficiently, with access to instant content ideas and customizable copy that can be adjusted to match the tone and requirements of each channel.
  • Engagement team: Digital customer service teams can benefit from ResponseGenie’s AI-powered response generation capabilities, which simplify language, adjust tone and length, and even provide translation to over 100 languages. Additionally, ResponseGenie ensures high-quality responses with its built-in AI-powered grammar checks.

Locobuzz has established itself as a driving force in the realm of customer experience industry. With a proven track record of delivering consistent value globally, it has earned the trust of over 200 companies including Fortune 500 marquee brands across Hospitality, Telecom, Automotive, BFSI, Retail, eCommerce, FMCG, and Aviation sectors. The company’s focus on cutting-edge AI capabilities for customer engagement and experiences makes it an early adopter of generative AI, having built augmented analytics capabilities using GPT-3 earlier. With ResponseGenie, Locobuzz takes another big leap in providing businesses with advanced AI capabilities for customer engagement and experiences.

Availability:

ResponseGenie is accessible to both new and existing brand partners on Locobuzz’s unified CX platform. It supports a wide variety of channels, including social media platforms like Facebook, Twitter, LinkedIn, Instagram, and YouTube, as well as messaging services like Messenger, Instagram DM, and WhatsApp. Additionally, it is compatible with Google My Business (GMB), app stores, email, and live chat platforms.

For more details, please visit: https://locobuzz.com/lp/responsegenie/

Vídeo Link: https://www.youtube.com/watch?v=02zKXnhq3yA

About Locobuzz:

Locobuzz is a global enterprise software company that specializes in digital customer experience management. Its unified CX management platform enables brands to automate the entire customer experience journey, delivering delightful and humane experiences to customers across all customer-facing functions. This helps brands forge stronger relationships with their customers and increase their lifetime value. Using advanced AI, ML, Big Data, and Analytics, the platform empowers brands with real-time data analytics, automation, consumer insights, and end-to-end social media management that includes publishing, listening, analytics and engagement. Trusted by Fortune 500 companies and marquee brands across various industries, Locobuzz operates in seven countries, including India, USA, UK, Sri Lanka, and the Middle East and South-East Asia. Learn more at https://locobuzz.com/

Media Contact:

Abhishek Kumar

Public Relation Manager

Email: abhishek.kumar@locobuzz.com

Phone: +91 9873370935

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Reliance Digital Launches ‘Baaptaa’, a Father’s Day Campaign Celebrating the Many Expressions of Fatherhood

MUMBAI, India, June 20, 2026 /PRNewswire/ — Reliance Digital has launched ‘Baaptaa’, a Father’s Day campaign to celebrate the many expressions of fatherhood. Built around a simple cultural observation, while “Maa ki Mamta” has long been a part of India’s collective vocabulary, there has never been a word that captures the distinct ways fathers express love, the campaign introduces ‘Baaptaa’ as a tribute to the many shades of fatherhood.

Conceptualised as an original music-led campaign, Baaptaa celebrates fathers not as idealised figures, but as they are experienced in everyday life, protective, dependable, emotional, quirky, practical, occasionally embarrassing, and always present. Through a relatable narrative, the campaign acknowledges the countless ways fathers care for their families, often through actions rather than words.

Watch Video: https://youtu.be/9XyUsJB33Ds?si=PM67vhxrzth1JEkz 

At the heart of the campaign is an original music video told from a father’s perspective, capturing the different roles he plays across life’s moments and milestones. The film brings to life the humour, warmth and unspoken affection that characterise father-child relationships, while giving a name to a form of love that many recognise but few have articulated.

The campaign stems from a simple insight: while motherhood has often found expression through familiar phrases and popular references, the unique language of fatherhood has remained largely undefined. Baaptaa seeks to fill that gap by creating a term that reflects the everyday gestures, practical wisdom and quiet sacrifices that fathers make.

Father’s Day communication often leans into familiar emotional territory, but Reliance Digital’s campaign celebrates fathers in a way that feels more culturally authentic and relatable. The idea for ‘Baaptaa’ came from a simple observation — mother’s love has been immortalised in a number of heartfelt, emotional songs, there needed to be an anthem dedicated to dad’s love. And thus was born Baaptaa – a love language that is often awkward, practical, protective, humorous and deeply felt, even if rarely verbalised. It’s a celebration of fatherhood in all its wonderfully imperfect forms immortalized by a song that you won’t be able to stop humming.

Shop for the widest range of electronics at Reliance Digital and thank your father for his Baaptaa.

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Harper Collins Publishers India is Delighted to Announce the Recent Publication of ‘People We Love’ by Preeti Shenoy

NEW DELHI, June 19, 2026 /PRNewswire/ — HarperCollins Publishers India is delighted to share the recent publication of People We Love by bestselling author Preeti Shenoy. At once tender and sharp, this collection of stories offers intimate, truthful and relatable portraits of the people we cherish, the ones we lose, and the people we become.

ABOUT THE BOOK

The people we love never truly leave our story…

In these tender yet piercing stories, Preeti Shenoy returns to some of her most beloved characters to reveal who they were before they appeared in her bestselling novels It’s All in the Planets and The One You Cannot Have.

Aniket, a coder, carries the weight of a longing for Trisha that he cannot bring himself to act on. Nidhi abandons her corporate life to teach pottery, only to discover that clay is far more forgiving than the people she loves. A quiz competition sparks an unlikely romance between Aman and Shruti, one that must withstand parental disapproval and class divides. And Anjali, a journalist, is so busy chasing stories that she almost misses the one unfolding in her own life.

Set against the pulse of contemporary India, People We Love explores the tug-of-war between duty and desire, family and freedom, who we are and who we dare to be. Intimate and deeply felt, these are stories about love that stays, leaves and almost slips away … love that quietly and irrevocably shapes the people we become.

Preeti Shenoy, author, says, “People We Love is a collection of three long stories, prequels to my bestsellers It’s All in the Planets and The One You Cannot Have. If you have read those books, you already know how these characters’ stories unfold. But what you don’t know yet is where it all began, the loves they carried, the choices they made, and the people they were before life shaped them into who you met on those pages. Writing these prequels felt like returning to a home I hadn’t realised I missed, and discovering rooms I had never been in before.”

Rashmi Menon, Associate Publisher – HarperCollins India, adds, “Preeti Shenoy has an extraordinary gift for finding the heartbeat of ordinary lives. People We Love is a warm, wise and deeply humane collection of short stories that reunites readers with favourite characters from her bestselling novels It’s All in the Planets and The One You Cannot Have, weaving them into fresh, deeply satisfying narratives. These characters feel like people you know, and their journeys will move, comfort and surprise you. This uplifting, thought–provoking collection reminds us why we turn to stories in the first place. We couldn’t be more excited to share it with our readers.”

ABOUT THE AUTHOR 

Preeti Shenoy is among the highest-selling authors in India. She was featured on the Forbes longlist of the most influential celebrities in India. Her books include When Love Came Calling, Wake Up Life, Is Calling, Life Is What You Make It, The Rule Breakers, A Hundred Little Flames, It’s All in the Planets, Why We Love the Way We Do, The Secret Wish List, The One You Cannot Have and many others. Her work has been translated into many Indian languages. Preeti is also a motivational speaker, an avid fitness enthusiast, and an artist specializing in portraiture and illustrated journalling. Preeti lives in Bengaluru, Karnataka.

ABOUT HARPERCOLLINS PUBLISHERS INDIA

At HarperCollins Publishers India, we believe in telling the best stories and ensuring they reach the widest readership. We publish around 250 new books every year across 10 imprints, adding to a diverse catalogue of more than 3,000 titles in print and digital formats, with an array of genres and voices that ensure there is a book for every reader. Our authors have won some of the most prestigious literary awards, and we are proud to publish many acclaimed writers, alongside new and emerging voices shaping contemporary literature. We are also the publishers of The White Tiger by Aravind Adiga, winner of the Booker Prize 2008, and Girl in White Cotton by Avni Doshi, shortlisted for the Booker Prize in 2020, and HarperCollins India itself has been awarded “Publisher of the Year” several times. In addition, we represent some of the finest global publishers such as Harvard University Press, Lonely Planet, Oneworld, Nosy Crow, Usborne, and National Geographic Children, bringing Indian readers access to world-class books and ideas. We are also proud to be certified as a Great Place to Work for two consecutive years, a recognition of our culture, people, and values that make HarperCollins India a truly inspiring workplace. 

PRESS CONTACT:

Nandini Tripathi, Manager – Marketing (Commercial)

Email: nandini.tripathi@harpercollins.co.in | Mobile: +91 9718928839

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Fulfilling PM Modi’s Dream of Atmanirbhar Bharat: India’s AI Writing Startup Kreativespace Incubated at IIT Kharagpur

  1. Kreativespace, an Indian AI-powered writing platform founded by Vinet Kakadea, has been incubated at IIT Kharagpur and recognized by SVNIT University, Ministry of Education under Bodhan AI Conclave also through the NVIDIA Inception Program, AWS Startup Program, and DPIIT under Startup India.
  2. The platform unifies 8 AI-powered writing tools, along with AI Humanizer and Message AI feature being the latest addition into a single ecosystem, so you can generate and refine content all in one place.
  3. The company reports more than 50,000+ signed-up users, 75,000+ anonymous users, and roughly 100,000 monthly website visitors, positioning itself as the only Indian company operating at scale in the global AI writing market.

SURAT, India, June 19, 2026 /PRNewswire/ — Kreativespace, an AI-powered writing platform, is building out its position as the only homegrown alternative in a market long dominated by international tools such as Grammarly and QuillBot. Founded by Vinet Kakadea and incubated at IIT Kharagpur, the company has aligned its growth with the broader push behind Prime Minister Narendra Modi’s Atmanirbhar Bharat (Self-Reliant India) initiative, which encourages indigenous technology development capable of competing on a global scale.

Kreativespace Incubated at IIT Kharagpur

As AI adoption accelerates across India’s education, research, and enterprise sectors, Kreativespace is among a small group of Indian startups building writing technology designed to compete directly with established international platforms.

Kreativespace’s progress has been recognized by several institutions central to India’s startup and technology ecosystem. The company has been incubated at IIT Kharagpur, selected under SSIP 2.0 through SVNIT University, and chosen by the Ministry of Education to present its work at the Bodhan AI Conclave. It has also been accepted into the NVIDIA Inception Program and the AWS Startup Program, and holds DPIIT recognition under the Startup India initiative.

Where many writing-tool users rely on separate subscriptions for content generation to refinement for grammar correction, paraphrasing, plagiarism checking, citation generation, and editing, Kreativespace brings these functions into a single platform as a super-app for AI writing tools. The company says its approach centers on affordability and accessibility alongside performance, aiming to make advanced AI writing assistance available to a wider range of users regardless of geography or budget.

The idea for Kreativespace took shape while founder Vinet Kakadea was studying at New York University and Marymount University in the United States, where he experienced firsthand how students, researchers, and professionals often need multiple paid subscriptions to cover writing-related tasks. That fragmented experience led him to build a super-app offering each of these capabilities together, at a more accessible price point.

Kreativespace combines 8 AI-powered writing tools with AI Humanizer and Message AI feature being the latest addition, allowing users to generate, rewrite, refine, and humanize content without moving between separate platforms. The product is available via web platform, mobile apps on the App Store and Google Play, browser extensions for Chrome, Mozilla, and Edge, and a Google Docs add-on.

Vinet Kakadea, Founder of Kreativespace, said, “Kreativespace’s vision is to digitalize the entire Indian education ecosystem to support PM Modi’s Atmanirbhar Bharat scheme.”

About Kreativespace

Kreativespace with the Motto of Making Writing Accessible for Everyone: Kreativespace is an AI-powered writing platform built to make AI writing tools accessible, affordable, and effective for students, researchers, educators, professionals, content creators, startups, and enterprises. Founded by Vinet Kakadea, the company is incubated at IIT Kharagpur and has been recognized by AWS Startup Program, the NVIDIA Inception Program, and DPIIT under Startup India. For more information, visit kreativespace.com.

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