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BILLING & GUARANTEE

Refund & Cancellation Policy

Last Updated: August 8, 2026 • Merchant Entity: M/s. X DOT AI

1. Overview

At OyeFilmy (operated by M/s. X DOT AI), we strive to provide reliable, high-performance AI generation pipelines. This Cancellation & Refund Policy outlines the terms for credit refunds, subscription cancellations, and automated system refunds.

⚡ Automatic Credit Refund Guarantee

If an AI generation fails due to a server-side timeout (> 5 minutes), model provider failure, or infrastructure outage, your credit wallet is automatically refunded within seconds. No manual support request is required.

2. Subscription Cancellation Terms

  • Cancel Anytime: You may cancel your OyeFilmy subscription at any time from your Billing Dashboard.
  • Effective Date: Upon cancellation, your subscription will remain active until the end of the current billing period. You will continue to have access to your remaining credit balance until the expiration date.
  • No Auto-Renewal: Cancelled subscriptions will not be auto-renewed or charged in subsequent billing cycles.

3. Refund Eligibility Criteria

Refunds to your original payment method (via Razorpay) are evaluated under the following conditions:

  • Duplicate Charges: If you were accidentally charged twice for a single order, a 100% full refund will be processed immediately upon verification.
  • Unused Credit Packages (Within 7 Days): If you purchased a subscription or top-up credit pack and have not consumed any credits, you may request a full refund within 7 calendar days of purchase.
  • Service Inaccessibility: If an extended technical outage prevents access to the platform for over 48 consecutive hours, prorated refunds may be issued upon request.

4. Non-Refundable Scenarios

Refunds will not be granted in the following circumstances:

  • Consumed Credits: Credits that have already been spent to generate AI images, video, audio, or 3D models cannot be refunded.
  • Subjective Satisfaction: Refunds are not provided for generations that completed successfully according to your input prompts, regardless of aesthetic preference.
  • Policy Violations: Accounts terminated due to violations of our Acceptable Use or Content Safety policies are ineligible for refunds.

5. How to Request a Refund

To request a refund for an eligible transaction:

  1. Email our support team at damantram.ai@gmail.com.
  2. Include your account email address, Razorpay Payment ID (e.g. pay_TIqGSDbOpcq3D2), and reason for request.
  3. Approved refunds are processed to your original payment method via Razorpay within 5-7 business days.