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BILLING & GUARANTEE

Refund & Cancellation Policy

Last Updated: August 8, 2026 • Merchant Entity: M/s. X DOT AI

1. Overview

At OyeFilmy (operated by M/s. X DOT AI), we strive to provide reliable, high-performance AI generation pipelines. This Cancellation & Refund Policy outlines the terms for credit refunds, subscription cancellations, and automated system refunds.

Automatic Credit Refund Guarantee

If an AI generation fails because of a model provider failure or an infrastructure outage, or stalls with no progress for more than 30 minutes, your credit wallet is automatically refunded within seconds. No manual support request is required.

2. Subscription Cancellation Terms

  • Cancel Anytime: You may cancel your OyeFilmy subscription at any time from your Billing Dashboard.
  • Effective Date: Upon cancellation, your subscription will remain active until the end of the current billing period. You will continue to have access to your remaining credit balance until the expiration date.
  • Auto-Renewal: Paid plans purchased with a payment mandate (card e-mandate or UPI Autopay) renew automatically each billing cycle at the price of your chosen plan. Cancelling stops all future charges — cancelled subscriptions are never auto-renewed or charged again. One-time purchases never auto-renew.

3. Refund Eligibility Criteria

Refunds to your original payment method (via Razorpay) are evaluated under the following conditions:

  • Duplicate Charges: If you were accidentally charged twice for a single order, a 100% full refund will be processed immediately upon verification.
  • Unused Credit Packages (Within 7 Days): If you purchased a subscription or top-up credit pack and have not consumed any credits, you may request a full refund within 7 calendar days of purchase.
  • Service Inaccessibility: If an extended technical outage prevents access to the platform for over 48 consecutive hours, prorated refunds may be issued upon request.

4. Non-Refundable Scenarios

Refunds will not be granted in the following circumstances:

  • Consumed Credits: Credits that have already been spent to generate AI images, video, audio, or 3D models cannot be refunded.
  • Subjective Satisfaction: Refunds are not provided for generations that completed successfully according to your input prompts, regardless of aesthetic preference.
  • Policy Violations: Accounts terminated due to violations of our Acceptable Use or Content Safety policies are ineligible for refunds.

5. How to Request a Refund

To request a refund for an eligible transaction:

  1. Email our support team at oyefilmy@gmail.com.
  2. Include your account email address, Razorpay Payment ID (e.g. pay_TIqGSDbOpcq3D2), and reason for request.
  3. Approved refunds are processed to your original payment method via Razorpay within 5-7 business days.